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support

Support Central
Flipo understands that success is not built on merchandise alone.  Our client support structure is designed to facilitate the sale of our products.  If you are inquiring about a recent order, please contact your account representative.

Delivery
Most of our orders are processed within 24-48 hours. Delivery time ranges from 3-5 business days depending on location. Please contact us if you are placing an order outside the United States for accurate delivery time and payment options.

Defective Merchandise & Returns
Defective product (s) purchased only through Flipo.Com may be returned for exchange or refund within 30 days from date of purchase.

Contact Info
Flipo Group, Ltd.
613 1st Street
La Salle, IL 61301 USA
Phone: (815) 223-9942
Toll Free: (800) 392-6966
Fax: (815) 223-9266
Email: info@flipo.com

Returns - Exchange - Defects
Skip Krauss
815-223-9942 ext: 23
skip.krauss@flipo.com

Accounting
Charlene Heider
815-223-9942 ext: 24
charlene.heider@flipo.com

Internet Orders/Customer Service Manager
Shannon Turczyn
815-223-9942 ext: 21
shannon.turczyn@flipo.com

International Orders
Jerry Phlippeau
Phone: 815-223-9942 ext. 30
e-mail : jerry.phlippeau@flipo.com
Joe Harzheim
Phone: 815-223-9942 ext. 29
e-mail: joe.harzheim@flipo.com

Shipping Manager
Cindy Trump
800-392-6966 ext. 38
cindy.trump@flipo.com

Our novel items are matched by the ability to both deliver goods on a timely basis and provide prompt and friendly customer service. In addition, we endeavor to create exceptional marketing and display materials to assist clients at the point of purchase.

 
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